Itsy Bitsy Slash Support
Need help? We’re here for players, parents, and guardians.
Report bugs, purchase issues, account problems, gameplay issues, or send screenshots and videos so our team can help faster.
Before You Contact Us
To help us solve your issue faster, please include your Player ID, Gamer Tag, device type, app version, and a screenshot or short video if possible.
Player ID
Your unique automated game ID from Itsy Bitsy Slash.
Gamer Tag
Your in-game username or display name.
Device Info
Example: iPhone 15, iPad, Samsung Galaxy, Android tablet.
Proof / Media
Upload screenshots or videos showing the issue.
Support Request Form
Replace this demo form with your live Squarespace/Jotform/Tally/Typeform embed if you want file uploads to work.
Common Support Topics
Where do I find my Player ID?
Your Player ID should appear inside the game’s Settings or Support screen. This ID helps us locate support details without needing personal information.
How do I restore purchases?
Open the game, go to Store or Settings, and tap Restore Purchases. Purchases are handled through the Apple App Store or Google Play.
What should I send for bugs?
Please send your Player ID, Gamer Tag, device type, app version, what mode you were playing, and a screenshot or video if possible.
Do you collect children’s personal information?
Itsy Bitsy Slash is designed with kids and families in mind. Please do not send a child’s full name, address, school, or private personal details through support.
Can I request account deletion?
Yes. Visit our account deletion page or contact support with your Player ID.