Privacy Policy

Veltrana Studios LLC — Apps, Games & Software
Effective Date: August 8, 2025

1) Who We Are & Scope

Veltrana Studios LLC (“Veltrana,” “we,” “our,” “us”) develops and operates applications, games, software, websites, and related services (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Services.

2) Categories of Data We Collect

• Account Data: name, email address, username, profile settings
• Payment & Subscription Metadata: purchase tokens, product IDs, billing region, renewal status (processed by app stores)
• Usage Data: in-app activity, progress, preferences, session data
• Device & Technical Data: device model, OS version, app version, IP address, identifiers
• Diagnostics: crash logs and performance data
• Support Communications: emails, tickets, and messages
• Media & Uploaded Content: files, screenshots, or attachments you choose to upload

3) Sources of Data

We collect information directly from you, from your device, from your use of the Services, from app stores for purchase validation, and from analytics or diagnostic providers.

4) How We Use Information

• Provide and operate the Services
• Process subscriptions, purchases, and account access
• Personalize user experience and content
• Analyze usage and improve performance
• Detect fraud and maintain security
• Provide customer support
• Comply with legal and regulatory obligations

5) Legal Bases (EEA/UK)

• Contract: to deliver the Services
• Legitimate Interests: improvement, analytics, security
• Consent: where required (notifications, optional data)
• Legal Obligation: tax and compliance requirements

6) Sharing & Processors

We do not sell personal information. We may share data with trusted service providers to operate the Services, including:

• Google / Firebase (authentication, analytics, crash reporting)
• Apple App Store / Google Play (payments and subscriptions)
• Cloud hosting, monitoring, and support providers

We may also disclose information to comply with legal obligations or protect rights and safety.

7) Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and support functionality. You may manage your preferences through our cookie banner.

8) Data Retention

• Account data — until account deletion
• Purchase data — for accounting and compliance
• Analytics data — typically 12–24 months

9) Security

We use administrative, technical, and organizational safeguards to protect data, including encryption where supported. However, no system is completely secure.

10) International Transfers

Information may be processed in the United States and other jurisdictions with appropriate safeguards.

11) Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict your data. You may contact us to exercise these rights.

12) Children’s Privacy

Our Services are not directed to children under 13. If we discover such data, we will delete it.

13) Do Not Track

We do not currently respond to browser “Do Not Track” signals.

14) Changes to This Policy

We may update this policy periodically. Continued use of the Services indicates acceptance of updates.

15) Contact

Veltrana Studios LLC
Email: support@veltranastudios.com
Website: www.veltranastudios.com