Privacy Policy

Veltrana Studios LLC — Apps, Games & Software
Effective Date: August 8, 2025

1) Who We Are & Scope

Veltrana Studios LLC (“Veltrana,” “we,” “our,” “us”) develops and operates applications, games, software, websites, and related services (collectively, the “Services”), including but not limited to the BounceBack app.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Services.

2) Categories of Data We Collect

We may collect the following categories of information:

• Account Data — name, email address, password hash, profile settings, avatars, or usernames.
• Payment & Subscription Metadata — purchase tokens, product IDs, region, trial dates, renewal status, and related information processed by app stores.
• Gameplay / App Activity — in-app actions, progress, achievements, preferences, and session data.
• Fitness / Wellness Logs (optional) — workouts, goals, metrics, nutrition entries, measurements, or uploaded notes/photos for supported features.
• Device & Technical Data — device model, operating system version, app version, language, time zone, IP address, advertising or device identifiers.
• Diagnostics — crash logs, performance reports, and error data.
• Push Tokens — device tokens for notifications if you opt in.
• Support Communications — emails, tickets, and support messages.
• Media You Upload — screenshots, progress photos, or attachments you choose to store.

3) Sources of Data

We collect information directly from you, from your device and use of the Services, from app stores for purchase validation, and from analytics or diagnostics providers.

4) Purposes of Processing

We use collected information to:

• Authenticate users and provide requested features.
• Administer subscriptions, purchases, free trials, and license management.
• Personalize content, recommendations, plans, or app experiences.
• Analyze usage and improve performance, stability, and user experience.
• Detect, investigate, and prevent fraud, abuse, or security incidents.
• Provide support and communicate service updates.
• Comply with legal, regulatory, accounting, and tax obligations.

5) Legal Bases (EEA/UK)

• Contract — to deliver the Services you request.
• Legitimate Interests — to improve products, maintain security, and prevent fraud.
• Consent — where required for notifications, marketing, or certain optional data processing.
• Legal Obligation — to comply with tax, regulatory, and legal duties.

6) Sharing & Processors

We do not sell personal information. We may share data with vendors acting as processors to help operate the Services, including providers such as Firebase/Google, app stores, cloud hosting, analytics, crash reporting, logging, and customer support tools.

We may also disclose information where required by law, to protect rights or safety, or in connection with a merger, acquisition, or sale of assets.

7) Cookies, SDKs & Tracking

We may use SDKs and similar technologies for analytics, diagnostics, and service functionality. You can often limit ad tracking or reset advertising identifiers through your device settings. Where browser cookies are used, required notices and choices will be provided.

8) Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy.

• Account data — generally until you delete your account.
• Purchase metadata — as needed for fraud prevention, support, and accounting.
• Analytics and diagnostics logs — commonly for 12–24 months unless needed longer for security or legal purposes.

9) Security Measures

We use administrative, technical, and physical safeguards to protect information, including encryption in transit and at rest where supported, access controls, and monitoring. However, no system is completely secure.

10) International Transfers

Information may be processed in the United States and other countries. Where required, we rely on appropriate safeguards for cross-border transfers.

11) Your Rights & Choices

Depending on your location, you may have rights such as access, correction, deletion, portability, restriction, objection, and withdrawal of consent where applicable.

California residents may also have rights under CCPA/CPRA, including rights to know, delete, and correct personal information. We do not sell personal information.

Requests may be submitted to support@veltranastudios.com. We may verify identity before fulfilling a request.

12) Children’s Privacy

The Services are not directed to children under 13. If we learn that we have collected personal information from a child under 13, we will delete it. Parents or guardians may contact us if they believe a child has submitted information.

13) Do Not Track & Advertising

Browsers may send “Do Not Track” signals; we currently do not respond to them. We do not provide personalized ads unless disclosed. If that changes, we will update this Policy and provide any required notice or choices.

14) Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the latest version. For material changes, we may provide notice through the Services, our website, or other reasonable methods.

15) Contact & Data Controller

Data Controller: Veltrana Studios LLC
Email: support@veltranastudios.com
Website: www.veltranastudios.com